You can change the address if the order has not been processed. Send us a message at info@evissa.si and if possible, we will make the change.
You can modify the order if it hasn't been processed. Email us at info@evissa.si with your order number and desired changes.
We'll notify you within three hours if the modification is successful.
For cancellations, email us at info@evissa.si with your order number and "CANCEL" in the subject.
If you want to change the address or phone number, write us a message at info@evissa.si and, if the order has not yet been processed, we will change the information.
Cancellation is only possible if the order hasn't been processed.
You'll receive the invoice via email upon receiving the shipment. Printed invoices are not included with the package.
If you don't receive the invoice, contact us at info@evissa.si and we'll send it to you.
We accept cash on delivery*, credit card payments (Mastercard, Visa, American Express), PayPal, and payment via bank transfer.
*Cash on delivery incurs an additional cost of €1.
For orders up to €60, shipping costs are €3.00.
Orders over €60 have free shipping.
If the product is in stock, we'll dispatch the package within 24 hours of the order. We don't send packages on weekends and holidays.
Once shipped, you'll receive an email notification.
Upon shipment, you'll receive a tracking number via email.
You can expect the package in 2-4 business days.
Returns are only possible for unused, undamaged products in their original packaging.
It is necessary to fill out the product return form, which can be found here. Send the form to us immediately or within 14 days at the latest by e-mail or in writing to our address. Refunds will not be processed without a completed form.
Return shipping costs are covered by the customer.The product can be returned within 14 days.
Only unused, undamaged products in original packaging can be returned.
Upon receiving the products, we'll notify you and refund the amount to your specified account within 21 days.
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